Abe WalkingBear Sanchez- Developer of the copyrighted Profit System of B2B Credit Sales and A/R Management Abe WalkingBear Sanchez has worked with many hundreds of Business Owners, CEO and senior business managers groups internationally including at the Shakespeare Globe Theater in London.
He is the endorsed Credit Consultant for STAFDA’s 2,900 members and PEI’s 1,600 members he was presented “The 200 Club Achievement Award” for speaking to over two-hundred Vistage CEO Groups internationally.
WalkingBear was both a panelist and featured speaker at the 2007 World Credit Congress held in Mexico City and also at the 2009 World Credit Congress held in Dublin.
WalkingBear has authored hundreds of business articles, is a contributing columnist to The Wholesaler and Progressive Distribution Magazine, he is the author of Profit Centered Credit and Collections 1999, co-author of STAFDA’s Foundations of a Business 2007, and co-author of the international book, The Best Kept Profit Secret: The Executive’s Guide to Transforming a Cost Center Into a Profit Center.
Davy Tyburski- Founder of CREDITandSALES.com. He is an author, business consultant and International speaker with 20+ years of real-world leadership experience across various business functions. Davy is known as, The CREDITandSALES Connector™ because of his impressive results in leading both CREDITandSALES teams.
Davy is the author of From Conflict to Cooperation: The Insider’s Guide to a Strong CREDITandSALES Relationship and co-author of the international book, The Best Kept Profit Secret: The Executive’s Guide to Transforming a Cost Center Into a Profit Center.
He has presented his proven strategies and techniques to many individuals, companies and organizations including Master Lock, Atradius, the Walt Disney Company, Kellogg’s, Medtronic, the National Association of Credit Management (NACM), Mizuno, Goodyear, Manpower, and Microsoft to name a few.
Davy has held leadership positions in: Operations, Customer Service, Process Excellence, Training & Development, Corporate Communications, Business Credit/Collections, and Sales/Sales Management.
His track record of success includes many awards and accomplishments including: Awarded the CEO’s Award of Excellence (selected over 2,000 other employees), Awarded Outstanding Performance six times, Drove down operating costs as a percent of revenue in excess of 30%, Realized double-digit increases in customer delight survey results, Reduced DSO 59% (Revenue increased 50% during same period).
Greg Jerralds- Chief Operating Officer of Profit InnerCircle, LLC. Greg has more than 20 years of customer service/contact center leadership experience.
He began his career as a mortgage banker in 1984. Since, Greg has held various positions in management with such organizations as BancPLUS Mortgage Corp., Citibank, Caremark Pharmaceuticals, Coventry Health Care, Checks in the Mail, and Kinetic Concepts Inc. (NYSE:KCI).
Greg is the author of The Leader’s Guide to Performance Management: Building Organizational Excellence One Employee at a Time and co-author of the international book, The Best Kept Profit Secret: The Executive’s Guide to Transforming a Cost Center Into a Profit Center.
His background includes workforce management, project management, performance management, process improvement, organizational development, quality assurance, and technology integration.
Greg holds a Bachelor of Science degree in Business Administration/International Management. He also completed Executive Leadership courses at the University of Michigan – Ross School of Business. Greg is the former President-elect of the Professional Teleservice Management Association (PTMA), and a Continuing Education Workforce Instructor with Northwest Vista College, San Antonio, Texas.
Declan Flood- Chief Executive of the Irish Institute of Credit. The Irish Credit Management Training was set up in 2002 by Declan to increase the level of Credit Management knowledge and the professional standing of Credit in Irish business. He has over 20 years of hands-on Credit experience in Credit Control and Credit Management with Unilever, Green Isle Foods and IAWS Group. He is a co-author of the international book, The Best Kept Profit Secret: The Executive’s Guide to Transforming a Cost Center Into a Profit Center.
Declan is a graduate of the Institutes Education programme and a Qualified Business Coach, he received his Qualification in Training & Development from National University of Ireland in Maynooth in 2006 and has been training in all aspects of credit management for the past eight years, generating a sense of enthusiasm and urgency for all who have been through his training experience.
His approach is effective without confrontation and he brings a whole new focus to Customer Service, and Profit growth. Declan is trained and certified to train others on the Profit System.
Luis Eduardo Perez- Luis is an international speaker and consulting specialist on Profit Centered Credit and A/R management and is the founder and CEO of ICM, a Mexico City based training and consulting firm dedicated to providing services and support to business credit professionals.
Luis Eduardo is the author of “Debt Collection Strategies” and co-author of the international book, The Best Kept Profit Secret: The Executive’s Guide to Transforming a Cost Center Into a Profit Center. He is also a delegate member of ACA International (Holder of the MCE certification and Master Credit Executive).
Luis is trained and certified to train others on the Profit System.
Simon Groves- Contributing Editor of the international book, The Best Kept Profit Secret: The Executive’s Guide to Transforming a Cost Center Into a Profit Center. Simon is an experiential Marketing Manager for Atradius, the leading global credit management company. Simon’s career in credit management began 25 years ago, and his aim has always been to make the often unnecessarily complicated world of credit and debt management accessible and readily understandable.
To that end, he’s been instrumental in producing many of Atradius’ business-focused publications and events – including those featuring his friend and mentor Abe WalkingBear Sanchez. He’s also represented Atradius at many leading credit management conferences, in finance industry publications and on CNN Global Business News.
To Simon, good communication lies in understanding the power of words – and of metaphor. It was WalkingBear who told him ‘Words are magic – they paint pictures in people’s minds’ and that’s a lesson that has stayed with him ever since.
When he’s not beavering away for Atradius, Simon’s first love is his family – his lovely wife Sue and three equally lovely daughters Zoe, Kirsty and Nicola. And his second love is his rock band Roosvelt for which he provides the steady backbeat from behind his exceptionally loud drums.
